Privacy Policy

Smart Emergency Solutions LLC Privacy Policy


Smart Emergency Solutions LLC (hereinafter referred to as "we") is committed to being GDPR-ready. We have reviewed our business processes and confirm our commitment to compliance, including an individual's right to access their personal data, their right to be forgotten, their right to data portability, and their right to be notified of a breach.

This privacy policy has been compiled to serve better those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people who visit our website or app?

  • First and Last Name
  • Email address(es)
  • Cell Phone
  • Home Phone
  • Work Phone
  • Preferred language

When do we collect information?

We collect information from you when you fill out a form or enter information on our website or app, or when you register or sign up for the Live Safety mobile application.

When you interact with our mobile app or website, we may also use third-party analytics services to receive and store certain information automatically. This information may include, but is not limited to:

  • Device IP Address and/or location
  • Length of application session
  • Wireless carrier's name
  • Certain package, class, method, and thread names
  • A unique instance identifier

How do we use your information?

This information is used to allow our customers to send users notifications related to weather, emergency events, and community information. In some cases, we use location information to send notifications to users in a specific geo-targeted area. We may also use the information collected to understand better how the applications are used so that we can improve our services.

We do not share or sell this information

How do we protect your information?

We never ask for credit card numbers. We use regular Malware and Security Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

How can users request to delete their data and/or cancel their account?

  • A formal request can be sent to We will delete the requested data within 120 days of receiving the request.
  • Authorized support team members can remove all or some of the user's personal data based on their request.
  • Users may request only their email, cell phone, etc., be removed.
  • Users may request all of their data be removed.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so we can offer better site experiences and tools in the future.

We use cookies to understand and save user preferences for future visits. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser: If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure, links, and tracking

  • We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.
  • We do not include or offer third-party products or services on our website or app.
  • We do not allow third-party behavioral tracking.

Data disposition

Data retention / destruction policy depends on the type of client.

  • Government Clients: All data for government clients is retained by Smart Emergency Solutions LLC for ten years after service termination, by government regulation. Data snapshots will be provided to previous government clients upon request. Data snapshots will only be provided to the client and not to any other party.
  • Non-government Clients: Smart Emergency Solutions LLC will retain or destroy client data based on the client's preference.

Mobile Application Permissions and Data

Certain features of our mobile apps (iOS, Android) require application permissions, including but not limited to:

  • Device storage (read/write): When users want to attach files or photos as part of a message, we request access to device storage.
  • Device location (in-app): When users want to include their current location as part of a message, we request access to the location. We also request access to the location to (optionally) show the device location on a map relative to other location-related messages.
  • Device phone contacts(in-app): When users allow access to their phone contacts to generate a list of specific emergency personnel. This feature is opt-in only, meaning individual users are not required to grant this permission and may do so at their sole discretion.
  • Device location (background): Some customers use our app to send out geo-targeted messages to their organization's users, which requires the app to periodically request the device's location while the app is not in use. This feature is opt-in only, meaning individual users are not required to grant this permission and may do so at their sole discretion.
  • Installed applications: On Android, the library that we use for app authentication (AppAuth-Android) retrieves the list of installed apps in order to open the correct browser.
  • Device ID: We use the device ID (Android: ANDROID_ID, iOS: identifier for vendor) to uniquely identify the device for push notifications and for analytics purposes.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at:

According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or, as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above. You will be notified of any Privacy Policy changes on our Privacy Policy Page. You can change your personal information by logging in to your account.

COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.

Fair Information Practices: The Fair Information Practices Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur: We will notify you via email within one business day. We also agree to the Individual Redress principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

  • info@Smart Emergency
  • www.Smart Emergency
  • 4030 Wake Forest Rd, Ste 349, Raleigh North Carolina, 27609-0010

This document was last updated on 2023-10-20


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