Smart Hotel Manager Helps

Setting the Standard for Tomorrow

In today’s unpredictable hospitality landscape, emergency preparedness has evolved from a compliance requirement to a competitive differentiator. Hotels that excel during crises share a common characteristic: their staff respond with clarity, care, and confidence while supporting distressed guests, defusing tension, and restoring order.

This level of performance doesn’t happen by accident. It requires intentional investment in people, processes, and technologies that work seamlessly together when it matters most.

As incidents like that which transpired in Paris become increasingly familiar, industry leaders have an opportunity to set new standards for emergency preparedness. The tools, training, and technologies needed to achieve this vision are available today. The question isn’t whether the hospitality industry can rise to meet these challenges, but whether individual leaders will choose to act before the next crisis puts their property to the test.

Vanessa G. Osbourne is the Founder and CEO of Smart Emergency Solutions LLC, where she leads the development of innovative safety technologies for the hospitality industry. A recognized problem-solving expert, Vanessa previously served as Senior Manager of Technology Enterprise Data Architecture at Shell, where her safety protocols helped prevent chemical incidents and resulted in a daily operational value savings of $3M.

With 15+ years of leadership experience at global organizations including Baker Hughes and Hewlett-Packard, Vanessa brings exceptional technical expertise to hospitality safety challenges. Her contributions have earned multiple recognitions, including the Failure Analysis-Problem Solver Achievement Award, a top Lean Practitioner, and the Black Engineer Excellence Award.

Vanessa holds an engineering degree from Oakland University, a master’s from Dallas Theological Seminary, and certifications as an AWS Solutions Architect and Six Sigma Lean Professional. She serves on the board of the Lanterns for Light Foundation and actively mentors women in the technology sector.

Her flagship innovation, Smart Hotel Manager, transforms hotel emergency preparedness through purpose-built technology developed in collaboration with industry leaders.